FAQs | FalconTribe
What are the delivery time and cost within Qatar?
Delivery is within 48 hours after confirmation of your order and all deliveries are free with no minimum value
Do you ship to the rest of the Gulf countries?
To ensure the highest standards of quality and speed, our operations during the current launch phase are limited to the State of Qatar only. We will soon announce the opening of local distribution centers to serve individuals in Saudi Arabia, the UAE, Kuwait, Bahrain, and Oman.
How does the free size exchange service work?
We offer a free size exchange and a full return service within 14 days from the date of order receipt. All you need to do is ensure that the item remains in its original condition with the tags attached.
How do I wash HeiQ® to ensure technical durability?
Integrated deep within the fibers, not just as a superficial spray, HeiQ® technology remains effective for over 50 washes. For maximum product lifespan, we recommend washing according to the unique care instructions for each product.
What payment options are available?
You can pay electronically and securely via bank cards, or choose to pay by card upon delivery, as the delivery representative carries a point-of-sale (POS) device.